Our standard policy lasts 30 days.  If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Non-returnable items:

Gift Cards, downloadable digital products, opened guitar strings, marked leather guitar straps, this includes finger marks.

Faulty Items

We are always very disappointed on the rare occasions our customers receive a faulty item. We will always exchange or replace items if they are defective or damaged.

Please ensure that you check all items on receipt of your order, as faulty or damaged items must be reported within 7 working days of receiving the parcel.

If your purchase is faulty please email us immediately at shop@thatpedalshowstore.com and make us aware there is a problem. 

Please login to our Returns Portal HERE to request a 'Returns Authorisation Number' (RMA# Number) 

We will refund the original purchaser for any return costs of faulty goods and if you decide not to replace the item, the original delivery cost if applicable.

To be eligible your faulty item must be unused/unmarked (this applies especially to leather guitar straps) and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require the receipt or proof of purchase.  We cannot accept the return of any item not in its original condition, damaged or missing parts for reasons not due to our error.

Please ensure all garments are returned in a new and unused condition with the original bags/tags etc. in place. It helps us HUGELY if you fold 'em nicely too - thanks!

That Pedal Show Store cannot be held responsible for non-receipt of returned goods so please ensure you use a 'Tracked' delivery solution.   Items lost in transit will not be treated as returned.

Please return faulty items to:
That Pedal Show Store 
2 The Business Courtyard
Trudoxhill
Somerset BA11 5DL
United Kingdom

 

Exchanges (if applicable)

If you wish to exchange an item because you ordered the wrong size, or would like a different 'fit' (they vary depending on the style of t-shirt), then we can exchange items. However, please be aware of 5 things:

1. We will charge a re-stocking fee for each item being exchanged because we have to check, refold, re-bag, re-stock. 
2. To be eligible for an exchange your item MUST be unused, unworn, unwashed and in the same condition that you received it so that we can put it back into stock again. Please consider if the item is OK for us to resell, for example, if a t-shirt smells of deodorant, or there are any stains/marks on a garment we won't be able to sell it to anyone else, which means we can't take it back.  Hopefully you'll understand! 
3. It must also be in the original packaging. Please ensure you fold garments so they come back to us in a way that you would like to receive them. 
4. Shipping costs to return an exchange and send out a new item are the responsibility of the customer.
5. We cannot accept responsibility for customers not checking the sizing guides on our products before they order. Please see our Sizing Guide video for more information HERE. 

Please login to our Returns Portal HERE to request a 'Returns Authorisation Number' (RMA# Number) to include with your package and send your item to:

Exchanges
That Pedal Show Store
2 The Business Courtyard
Trudoxhill
Somerset BA11 5DL
United Kingdom

Shipping Return Items

That Pedal Show Store cannot be held responsible for non-receipt of returned goods so please ensure you use a 'tracked' delivery solution.   Items lost in transit will not be treated as returned.

To return your product, you should mail your product to:

That Pedal Show Store
2 The Business Courtyard
Trudoxhill, Somerset BA11 5DL
United Kingdom

Please ensure that your package includes your RMA# (Returns Authorisation Number).  You can obtain an RMA Number by going to our Returns Portal.

You will be responsible for paying for your own shipping costs for returning your item unless it’s the return of a faulty item. Shipping costs are non-refundable. If you receive a refund, please be aware the cost of the original shipping will be deducted from your refund (unless the item is faulty).

Depending on where you live, the time it may take for an exchanged product to reach you, may vary.

Refunds (if applicable)

If you simply change your mind and want to return your purchased item(s) for a refund then you have 30 days to do this.

Please be aware that for orders over £200 where PayPal was used to make payment we will be happy to refund you, but we will deduct PayPal's fees from your refund. We apologise for this, but unfortunately PayPal no longer refund transaction costs incurred when payments are made. PayPal transaction fees are significant and as an example we've been affected by customers ordering high value items like pedals and then cancelling within an hour leaving us with hefty PayPal costs.

To be eligible for a return/refund your item must be unused, unworn, unwashed and in the same condition that you received it so that we can put it back into stock again. Please consider if the item is OK for us to resell, for example, if the t-shirt's armpits smell of deodorant or there are food stains down the front, we won't be able to sell it to anyone else, which means we can't take it back and we will not issue a refund. Hopefully you'll understand!

Please ensure you have a RMA# (from our Returns Portal) BEFORE returning your item/s. Send parcels to:

That Pedal Show Store 
2 The Business Courtyard 
Trudoxhill 
Somerset 
BA11 5DL 
United Kingdom

Once your item(s) arrive back at TPS we will inspect them and assuming your return/refund is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Please allow a few days for the refunded amount to appear on your statement.

Please be aware that we will refund the price you paid for the product(s) less the shipping costs incurred to send your parcel. You will be responsible for the cost of sending items back unless otherwise agreed ahead of you shipping your return item(s). If we incur any import duty/tax costs from UK Customs these fees will also be deducted from your refund.

Late or missing refunds (if applicable) - if you haven’t received a refund yet, first check your bank account again.  Or contact your credit card company, it may take some time before your refund is officially posted. Please be aware that standard refund times are 3-5 days depending on the financial institution.

If you’ve done all of this and you still have not received your refund yet, please contact us via email at shop@thatpedalshowstore.com 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be returned/refunded.